Shipping Policies

We offer free shipping to all customers in the 50 United States. As soon as any order is shipped, you can expect to receive a tracking number via the email address that you provided us with. The UPS website can offer you up to the minute information on the status of the shipment of your package. A signature will be required for any orders that Stein Diamonds ships. Please check our International Orders for details on our International Shipments.

We ship all products under $50,000 with UPS 2-day ground, fully-insured at no additional cost. For any piece priced over $50,000, we will ship at no extra charge with Dunbar Armored Air. If you order any item under $8,000 or a non-custom item, you can expect to receive a tracking number within 3-5 business days. For any Special Order Items, items over $8,000, or custom made items, you can expect to receive a tracking number within 3-10 business days. For orders placed on a holiday, weekend, or after 3pm EST on a regular business day, your order will be processed the following business morning. Please note that if you would like an item shipped to an alternate address, you will most likely need to verify this alternate address with your bank or credit card. We at the Stein Diamonds Family insist on this to protect you from fraud.

If you would like to request expedited shipping on any order, please call us at 888-503-5111 after placing your order online so that we can make a note of it and charge your credit card the applicable fees.

Upon receipt of your package, please inspect the package for damage or tampering. If you suspect or notice anything unusual, please do not sign for the package and contact us immediately. Also note, that for security purposes, your package with be shipped with the sender marked as "Stein."