Terms and Conditions
We offer a lifetime warranty on all of our jewelry and new watches, pre-owned watches come with a 5-year warranty (please contact us for a lifetime upgrade on pre-owned watches). For our jewelry pieces, we cover any defects in craftsmanship for the life of the piece as long as it has been well maintained. We do not, and cannot,cover accidental damage, incidental damage, normal wear and tear, theft, accidental loss, or any damage that our gemologists deem is not due to craftsmanship-related issues. If the piece has been altered in any way, our warranty no longer covers it unless the work has been done by Stein Diamonds. We will usually do our best to fix your piece regardless as a service to you, but please note that if we cannot remedy the problem and it was not due to craftsmanship, we will also charge you to ship it back. If, however, your piece is covered, we will ship it back to you at our cost. The lifetime warranty only covers the original owner of the piece and is not transferable.
For unworn/new watches, we offer a free lifetime warranty with Stein Diamonds. We do not, and cannot, cover accidental damage, incidental damage, normal wear-and-tear, theft, accidental loss, or any damage that is not due to an internal malfunction. Watches come complete with all boxes, instruction manuals, serial numbers, and dealer stamped warranty paperwork whenever possible or applicable. Stein Diamonds backs our own Lifetime Warranty which covers the mechanism of the watch for as long as you own it. All wear and tear issues are the customer's responsibility. If we cannot fix your watch and it is deemed to be covered under our warranty, we will replace it with a watch of equal or greater value. Each warranty case will be considered individually. In the circumstance that your watch may incur a problem send it back to us for repair. If it is within the manufactures warranty period we will take care of the necessary paperwork for repair.
To qualify for the warranty, the watch must have all original papers as well as the original Stein Diamonds invoice. The watch may not have been modified in any way, may not have been opened by anyone except authorized dealers for the watch, and if it has been opened all proper documentation from the dealer is required. We cannot cover any defects in the battery or if the manufacturers' specifications for the care of the watch were not followed. Please notify us that you will be shipping any product to our office. Stein Diamonds recommends that you insure any piece that you will be shipping back to us. We will usually do our best to fix your piece regardless as a service to you if we can, but please note that if we cannot remedy the problem or if the problem was not due to an internal malfunction, you will be charged to have the watch shipped back. The lifetime warranty only covers the original owner of the watch and is not transferable.
Stein Diamonds is confident that you will enjoy any merchandise purchased from us. In the event that you need to return or exchange any of the merchandise you ordered, please read below for information on how we can further assist you. A return or exchange authorization is required prior to sending any merchandise. Items returned or exchanged can not be worn or tampered with, include the original invoice, all original tags/packaging and reason for return. This authorization can be obtained either by email or telephone communication. Please call 1-888-503-5111, or email us at [email protected] to acquire your Return or Exchange Authorization Number. Return authorizations must be requested within 14 days of ordering the merchandise. We must receive the item back at our office within 14 days from when you received your package.
Special order items are not returnable due to the specific nature of the request. Special order items are any items that are not on our site, such as; custom-made jewelry pieces, or special order watches as specified by our watch management team at time of purchase. Sizes smaller than 3 3/4 or larger than 8 1/2 for lady's; sizes smaller than 7 or larger than 13 for men are also special order items. Watches that are worn, altered, and in some cases that the protective stickers or tags that have been removed will not be accepted as a return.
Stein Diamonds will change the ring size of any ring purchased from Stein Diamonds for a small service fee, which is available upon request.
Stein Diamonds reserves the right to refuse service to anyone. Watches listed on our site does not guarantee availability or delivery. Some items that are shown as available may be unavailable and cancelled after ordered. Please contact us to confirm which watches are available.Refund and Exchange Credit:
If you ordered an item by credit card, your account will receive a credit within 7-14 business days. It should show on your next statement depending on your issuing bank and/or billing cycle. When ordering by bank wire, paypal or check, we will credit your account or send a refund check within 14-16 business days. Depending on your location, delivery times may vary.
- Please contact us to acquire a Return Authorization. Call 888-503-5111 or email us at [email protected].
- Package your returned merchandise being sure to include all original documentation, a copy of your invoice, and any accompanying boxes that the merchandise was initially sent to you in.
- Insure and ship your package to the address that we will provide you with once you contact us for your Return Authorization. Once we receive your return, we will contact you with the phone number we have on file to confirm your exchange or refund. Please note that Stein Diamonds cannot and is not responsible for merchandise that it does not actually receive or is not returned in accordance with these terms. Please contact our Customer Service Department if you have any questions or concerns at 888-503-5111.
We offer free shipping to all customers in the 50 United States for items over $500. As soon as any order is shipped, you can expect to receive a tracking number via the email address that you provided us with. The UPS website can offer you up to the minute information on the status of the shipment of your package. A signature will be required for any orders that Stein Diamonds ships. Please check our International Orders for details on our International Shipments.
We ship all products under $50,000 with FedEx 2-day ground, fully-insured at no additional cost. If you order any item under $8,000 or a non-custom item, you can expect to receive a tracking number within 3-5 business days. For any Special Order Items, items over $8,000, or custom made items, you can expect to receive a tracking number within 3-10 business days. For orders placed on a holiday, weekend, or after 3pm EST on a regular business day, your order will be processed the following business morning. Please note that if you would like an item shipped to an alternate address, you will most likely need to verify this alternate address with your bank or credit card. We at the Stein Diamonds Family insist on this to protect you from fraud.
If you would like to request expedited shipping on any order, please call us at 213.805.7867 after placing your order online so that we can make a note of it and charge your credit card the applicable fees.
Upon receipt of your package, please inspect the package for damage or tampering. If you suspect or notice anything unusual, please do not sign for the package and contact us immediately. Also note, that for security purposes, your package with be shipped with the sender marked as "Stein."
If you prefer to have your order overnighted once it has been processed and is ready to ship out, you can choose the overnight shipping option upon checkout. Overnight Shipping Rates for Stein Diamonds Orders are as follows:
|$8,000 and below
|$8,001 and above
|Priority Overnight (guaranteed A.M. delivery)
We accept all major credit cards: Visa, MasterCard, Discover, and American Express. We also offer a 3.0% discount for Bank Wires. Directions for paying with bank wires will be emailed to you after your order has been placed online.
At moment, the following states are subject to sales tax: Arizona, California, Maryland, Pennsylvania, Arkansas, Georgia, Nevada, New Jersey, and Washington. Tax laws are changing daily, please contact us with any questions you may have. Exact tax rate is calculated based on your jurisdiction and county.
When you make a purchase on our site, you automatically become a member. At that time, you will provide the following information to us:
- Your name
- Your e-mail address
- Your billing and shipping addresses
- Your daytime telephone number
- The type of credit card you are using or other payment details
- Your credit card number and expiration date if applicable
We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server When completing an order, customers must provide Stein Diamonds with their contact information, such as name, shipping address, as well as billing information, which we use to process the order. If we have difficulty processing an order, we use this contact information to get in touch with you. Although we at Stein Diamonds do our best to complete every order as per our expected processing time frame, we do carry some products that periodically have a longer processing time frame. If this is ever the case, Stein Diamonds will contact you as soon as possible with updated information via email or telephone.
Please note that all prices are subject to change without notice. If payment is completed prior to price updating, Stein Diamonds will contact the customer immediately to inform you regarding the price difference. We reserve the right to cancel any order without notice. We are not responsible for price errors or typographical errors. The difference can either be paid by the customer or Stein Diamonds will issue a full refund to the customer without any penalty. If you are interested in any limited edition product or a product over $30,000, please feel free to contact us prior to placing your order for further information. We are here to make your online shopping experience a great one.